Privacy & Security
Privacy & Security
Renelif.com respects your privacy and is committed to protecting the personal information you provide during your visit to www.Renelif.com or our other online areas. This policy outlines how we collect, use, disclose, and protect your information. Please read this policy carefully to understand our practices. By using our site, you consent to the practices described herein.
If you have questions regarding the use of your data, please contact our customer service department at customerservice@Renelif.com.
This policy applies solely to information collected by Renelif.com and does not govern any third-party websites or communications.
Last Updated: December 3, 2024
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1. Collecting Your Personal Information
Renelif.com collects personal data only when voluntarily provided by you. This may include:
Contact details: name, email address, mailing address, and telephone number.
Account details: username, password, and registration information.
Purchase details: delivery address, billing address, and payment information (e.g., credit card number).
Optional information: age group, gender, skincare concerns, and product preferences.
We collect this data to process your orders, manage your account, and provide customer service. By providing personal data, you consent to its collection and use as outlined in this policy.
2. Legal Basis for Processing
Under GDPR, we process personal data on the following legal bases:
Consent: When you sign up for marketing communications or surveys.
Contractual necessity: To fulfill your orders or provide customer service.
Legal obligations: To comply with laws and regulations.
Legitimate interests: For fraud prevention, website improvement, and customer service.
3. Use of Collected Information
We may use your information to:
Process and fulfill your orders.
Respond to customer inquiries.
Send updates or promotional communications (with your consent).
Improve our website and services using aggregated data.
Comply with legal requirements.
Non-Personal Data: We may use non-personally identifiable data for research, analytics, and marketing. This data may be shared with affiliates or partners.
4. Opt-In Communication and Third-Party Involvement
If you opt in, we may:
Use your data to send promotional offers or updates.
Share data with third-party service providers (e.g., payment processors, web hosting, and analytics services) who are contractually bound to protect your information.
California Residents: You may opt out of any sharing of personal information that could constitute a “sale” under CCPA definitions. Contact us at customerservice@Renelif.com.
5. Data Retention Policy
We retain your data for as long as necessary to:
Fulfill your orders or provide customer service.
Comply with legal and regulatory requirements.
Resolve disputes or enforce agreements.
When data is no longer needed, it is securely deleted.
6. Compliance with Laws
We may disclose personal data to comply with legal obligations, enforce our policies, or protect our rights. This includes sharing data for fraud prevention and risk reduction.
7. Use of Cookies and Tracking Technologies
We use cookies to:
Personalize your shopping experience.
Track site usage for analytics purposes.
Enable essential website features.
You can manage cookies through your browser settings. For more details, see our Cookie Policy.
8. Your Privacy Rights
European Union Residents:
You have the right to:
Access your data.
Request corrections to your data.
Request deletion of your data.
Object to data processing.
Request data portability.
California Residents:
You have the right to:
Know what personal information we collect and how it is used.
Request deletion of your personal information.
Opt out of the sale or sharing of your personal data.
Non-discrimination for exercising these rights.
To exercise your rights, contact us at customerservice@Renelif.com.
9. International Data Transfers
If we transfer personal data outside the EU, we ensure adequate safeguards (e.g., Standard Contractual Clauses) are in place to protect your data.
10. Security
We use industry-standard measures, including encryption and secure storage, to protect your personal data. While we strive to protect your information, no system is 100% secure. If you have questions about security, contact us at customerservice@Renelif.com.
11. Notification of Changes
We may update this policy from time to time. Changes will be posted on this page. Significant updates will be communicated via email or website notification.
12. Updating Your Information
You can update your personal information by:
Logging into your account on Renelif.com.
Contacting us at customerservice@Renelif.com.
To deactivate your account, email us at customerservice@Renelif.com.
13. Questions or Comments
We value your trust and are committed to protecting your privacy. If you have questions or concerns, please contact us at customerservice@Renelif.com.
